In the thousands of meetings that Microsoft employees have with customers around the world every day, many of the same questions consistently surface: Does an open source platform really provide a long-term cost advantage compared with Windows? Which platform offers the most secure computing environment? Given the growing concern among customers about intellectual property indemnification, what's the best way to minimize risk? In moving from an expensive UNIX platform, what's the best alternative in terms of migration?
Customers want factual information to help them make the best decisions about these issues. About a year ago, a senior Microsoft team led by General Manager Martin Taylor was created to figure out how we could do a better job helping customers evaluate our products against alternatives such as Linux/open source and proprietary UNIX. This team has worked with a number of top analyst firms that have generated independent, third-party reports on cost of acquisition, total cost of ownership, security and indemnification. Some of the studies were commissioned by Microsoft, while others were initiated and funded by the analysts. In each case, the research methodology, findings and conclusions were the sole domain of the analyst firms. This was essential: we wanted truly independent, factual information.
